How to transfer a .COM domain to us

In order for us to transfer a non .uk domain name, we need to register the domain for an additional year. This year is added onto your expiry date, so you will not lose any time you have already paid for.

For example, If you have 6 months before your next domain renewal when you transfer to us, you will be invoiced for an additional year. Once the domain name has been transferred, your domain name will not be due for renewal for 1 year and 6 months.

There is one exception to this rule: If the domain was recently reactivated from an expired state, you will not get a year added to the expiry date. So you'll need to pay any expiration fee and then the appropriate renewal fee.

How do I transfer my domain name?

1.  
   1. Ensure that the domain is UNLOCKED
   2. Obtain the EPP code (also sometimes called the authorisation code or transfer key)
   3. Check the domains contacts and ensure that you are able to receive an email at the Administrative Contact email address for the domain. If you change the contact details the domain may be locked for 60 days - see the warning above. If this happens you will not be able to complete the transfer until after that time.
   4. Ensure any domain privacy service is turned off - this could cause emails not be received by the Administrative contact
2. We then process the transfer.

What happens next?

• We will send an authorisation email to the Administrative Contact email address for the domain. The email will have a subject like "Domain Transfer Request for YOURDOMAIN.COM" - and will be sent from the email address postmaster@name-services.com
• The email will ask the recipient to authorise the transfer by clicking or visiting a special web page URL.
• Once the transfer has been authorised, we request the domain name from the existing registrar, using the EPP key to validate the request.
• If the domain is unlocked, then the transfer should normally complete within five days.

If the transfer fails due to a failure to prepare the domain (Step 1) correctly for transfer, then please raise a Support Request within 28 days and we will restart the transfer for you.